Terms of Service
These terms are an agreement between you and ATBP Hosting Ltd., a company incorporated in Alberta, Canada ("ATBP", "we", "us"). They apply to every service you order from us, including game servers, bot hosting and domain names, and to your use of billing.atbphosting.com and our game panel. By creating an account or placing an order you accept them, together with our Refund Policy and Privacy Policy.
1. Your account
- You must give accurate details and keep them up to date. One person or organisation per account.
- You must be at least 18, or have the permission of a parent or guardian who accepts these terms for you.
- You are responsible for everything done through your account and your servers, including by people you give access to. Keep your password safe and tell us straight away if you think someone else has used it.
2. Orders and delivery
- Services are prepaid. A server is set up automatically once its first invoice is paid, usually within a minute.
- An order whose first invoice is not paid is cancelled automatically, currently after one day.
- Stock is limited by the real capacity of our machines. If we cannot set up a server you have paid for, the payment is returned to your account credit automatically (see the Refund Policy).
3. Billing, renewals and late payment
- Each service renews for the billing period you chose. We issue the renewal invoice about 7 days before the due date and email it to you. If your account credit covers it, it is paid from credit automatically.
- If an invoice is still unpaid on its due date, the service is suspended: the server stops and cannot be started until the invoice is paid.
- If it stays unpaid, the service is terminated and the server and its files are permanently deleted, currently 7 days after the due date. We email you before this happens. Please download anything you want to keep before then.
- Prices are shown in Philippine pesos, with US dollar equivalents for convenience. You pay the amount on the invoice. Payment processors may charge their own fees.
- Upgrades are charged pro rata for the time left in the current period. Downgrades are credited to your account credit as described in the Refund Policy.
4. Account credit
You can add credit to your account (for example by GCash, Maya or bank transfer) and use it to pay invoices. Account credit is a prepayment for our services: it has no cash value, cannot be transferred to another account, and is refunded only as set out in the Refund Policy.
5. Acceptable use
You may not use our services, or let anyone else use them, to:
- break any law that applies to you or to us, including copyright law, or host content that sexually exploits minors;
- attack or disrupt other systems or networks (denial of service, scanning, brute forcing, exploiting vulnerabilities), or run tools built for that;
- distribute malware, phishing pages, spam, or stolen accounts or data;
- mine cryptocurrency, or run open proxies, VPN exit services or anonymising relays;
- use far more CPU, disk activity or network than a normal server of your plan, in a way that degrades other customers on the same machine;
- try to reach other customers' servers or data, or to get around the limits of your plan.
We may suspend a service immediately, without notice, when it breaks this section or puts our systems or other customers at risk. Serious or repeated breaches lead to termination without a refund. Where it is safe to, we will tell you what we found and give you the chance to fix it.
6. Your content and backups
- What you upload stays yours. You give us only the rights we need to store and run it for you.
- You are responsible for keeping your own copies of your data. We take automatic backups of servers as an extra safeguard, but we do not promise that any particular backup exists, is complete, or can be restored.
- When a service is terminated, its data and backups are deleted and cannot be recovered.
7. Availability
We aim for 99.9% monthly uptime for our hosting network, and we publish incidents on status.atbphosting.com. This is a target, not a guarantee: no specific uptime is promised. We sometimes need planned maintenance, which we announce in our Discord server where we can. After a significant outage caused by us we may, at our discretion, add account credit as goodwill.
8. Changes to services and prices
We may change plans, prices and features. A price change applies from your next renewal, and we will give you notice before then. You can cancel before the change takes effect.
9. Cancelling
You can cancel a service at any time from the billing panel, either straight away or at the end of the period you have paid for. Cancelling stops future renewals. See the Refund Policy for what happens to time you have already paid for.
10. Liability
- Our services are provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data, or loss of goodwill.
- To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us for the affected service in the three months before the claim arose.
- Nothing in these terms limits any right you have that cannot be limited by law.
11. Indemnity
If a third party makes a claim against us because of content you hosted or something you did with our services in breach of these terms, you agree to cover our reasonable costs of dealing with it.
12. Changes to these terms
We may update these terms. The date at the top shows the latest version. For material changes we will give notice by email or in our Discord server before they apply. Continuing to use the services after that means you accept the new terms.
13. Law
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. This does not take away the protection of any mandatory consumer law of the country where you live.
14. Contact
ATBP Hosting Ltd., Alberta, Canada. To reach us, email [email protected], open a ticket in our Discord server, or use the chat on billing.atbphosting.com.